Shipping

Free shipping to every US address, no minimum. Orders leave within one business day and arrive in 5 to 10 business days, with tracking.

Where we ship

We ship within the United States only. We are not shipping internationally at the moment.

That includes all 50 states, Puerto Rico and the other US territories. Alaska and Hawaii cost you nothing extra, though they sit at the longer end of the delivery window.

A PO Box or an APO/FPO address is worth a heads-up. Some couriers can't deliver to them. If yours is one of those, we'll email you before shipping and either find another way or cancel and refund you in full.

What it costs

Nothing. Shipping is free on every order, with no minimum spend and no calculated rate at checkout. The price you see on the product page is the price you pay.

How long it takes

Order placed	Before 2 PM ET, it goes out the same business day. After 2 PM ET, the next one. We don't process orders on Sundays.
In transit	5 to 10 business days from the day it ships. Business days don't include weekends or public holidays.
Tracking	Emailed to you the moment the coat leaves. Every order gets one.

Tracking can take up to 48 hours to show its first scan. That gap is normal and doesn't mean anything has gone wrong.

Duties and taxes

There is nothing to pay on delivery. Duties and import charges are covered before the coat ever reaches you, so the courier will never ask you for money at the door.

When it takes longer

The 5 to 10 business day window holds for almost every order. Two things can stretch it.

Peak season. Late November and December are the busiest weeks of the year for every carrier in the country. Order early if the coat is a gift.

Public holidays. Holidays pause dispatch and slow the carriers, and the effect runs a few days either side of the date itself.

If your order is going to land outside the window, we email you before it does rather than after.

Changing or cancelling an order

Email us as soon as you can and we'll change the size, the address, or cancel it outright, as long as it hasn't shipped yet. Once it's with the carrier we can't recall it, but the Perfect Fit Promise still covers you if the size turns out wrong.

Wrong address

Please check your address at checkout. If a package is returned to sender or lost because the address was incomplete or incorrect, we can't cover the cost of sending a second one. Tell us before it ships and we'll fix it for free.

Lost or damaged in transit

Nothing moving? If your tracking hasn't updated in 7 business days, email us your order number. We'll chase the carrier and send a replacement free if the package is confirmed lost.

Marked delivered but not there? Check with anyone else at the address and look anywhere the courier might leave a parcel out of the weather. If it still hasn't turned up after 48 hours, email us and we'll work it out with you.

Arrived damaged? Send us a photo of the coat and the packaging within 7 days of delivery. We replace it free and you don't need to send anything back.

Returns and sizing

Wrong size, or the coat isn't right for your dog? That's covered by the Perfect Fit Promise in our return and refund policy. You never need to ship anything back to us.